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Digital Service Representative - Tuggerah - Part-Time/ Permanent
Newcastle & Hunter Valley,
New South Wales
Total Remuneration Package:
Grade 2/3 maximum Salary Package of $71,149.20. Includes a base salary range of $50,888 - $64,190, plus employer's contribution to superannuation and annual leave loading.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience
Established in 2013, and tasked to make it easier for citizens to do business with Government no matter where they live, Service NSW continues to establish and expand its network of online and phone based services, as well as rolling out an innovative network of one-stop shops in metropolitan, regional and rural locations throughout New South Wales.
The Service NSW team is committed to making a difference, and we continually calibrate our work against the core values of passion, teamwork and accountability to ensure our focus is always on the customer.
Requirement of the Role:
Create a positive relationship in all interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority.
Provide timely, accurate, effective and high quality customer service consistent with Service NSW service standards and business requirements, as assessed by internal reviews and customer feedback.
Deliver great customer experiences through the use of on-line technology.
Promote the adoption of digital services and educate users. Suggest rewording
Promote to customers the digital services available and educate users
Identify the purpose of the customer visit and assist with digital queries appropriately.
Refer customers to appropriate channel for out of scope transactions.
Deal effectively with enquiries and complaints from customers.
Develop and maintain a sound knowledge of information resources particularly in the digital space. Contribute to improve the efficiency of work processes and the implementation of changes in the workplace.
Make a positive contribution to the team environment.
Monitor digital performance in centre and take actions to increase adoption and drive usage
Location Central & North Coasts - Newcastle & Hunter Valley-Gosford, Central Coast and Region
Work Type Part-time
Number of Positions 1
Total Remuneration Package: Grade 2/3 maximum Salary Package of $71,149. Includes base salary of $50,888 - $71,447, plus employer's contribution to superannuation and annual leave loading.
Closing Date 18-Oct-2017
Job Category Customer services and call centre
Organisation Service NSW
Tags: Government jobs, Digital Service Representative - Tuggerah - Part-Time/ Permanent,NSW DFSI
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