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Customer Support Representative

Tyro

Sydney, New South Wales

Tyro Payments, Australia’s only independent EFTPOS provider, is looking for excellent Customer Support representatives to work with our Sydney CBD based team.

What kind of environment is it?

Tyro’s Customer Support team is one of the most widely regarded in Australia. We’ve been providing excellent quality customer support for almost 10 years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide core banking services to over 10,000 small and medium business across Australia, so we take quality pretty seriously. It’s an environment that changes constantly, and we need to be able to adapt to new circumstances

What are the challenges?

Tyro Customer Support offers 24/7 call availability, year-round. Every team member need to be able to work both in the office and from home. Tyro pairs with over 100 Point of Sale systems so there are always new challenges to overcome.

What is the job?

As a Tyro Customer Support representative, you will be responsible for:

Answer all incoming calls in a professional and efficient manner
Troubleshooting issues with terminals
Case handling including change requests, complaints and general enquiries
Maintenance and creation of articles in the Knowledge Base
Escalating appropriate issues to Second Level Support
We believe the ideal person for this role will be someone who:

Has excellent communication skills
Strives for continual improvement
Does the right thing for the right reason
Wants to make a positive difference
Takes ownership and strives for resolution
You will need to demonstrate the following skills:

Basic Windows/iOS operation
Basic networking knowledge (home and small business)
Incident management and conflict resolution
Tags: Customer Support Representative,Tyro

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