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Sales Operations Analyst

Tyro

Sydney, New South Wales

Tyro Payments is Australia’s largest fintech company and newest bank. The only independent and fastest growing EFTPOS provider, we supply smart and simple payments solutions, deposits and loans to the SMB market.

Tyro is a going through an exciting period of growth and it’s an exciting time to be a part of the Tyro success story.

We believe in innovation, fairness, empowerment, respect, transparency and work-life balance.

Duties and Responsibilities:

Work closely with sales team leadership to maximise the operational efficiency and effectiveness of their business units
Work hands on with sales teams to understand sales and process problems and facilitate improvement programs
Use data effectively to identify, assess and prioritise improvement opportunities and provide business insights
Ensure sales unit risk and compliance obligations are met through the application of process and controls
Have a strong understanding of both the digital and over the phone sales conversion funnel and how to optimise it
Have a strong understanding of the customer sales journey and contribute positively to cNPS
Improve sales processes and seller productivity
Think and act on both a tactical and strategic level with ability to present persuasively up to EXCO level
Complete process data analysis and reporting (advanced Excel – Pivot Tables, Grouping, Data Validation and vLookup)
Manage change effectively, including gathering of business requirements, working with agile delivery teams, business readiness activity completion and effective change communication


You will have a minimum 2 years experience in the following:

Sales Improvement
Sales or Contact Centre Operations
Program Management
Business Analysis
Process Improvement
Desired qualifications:

Lean Six Sigma Green Belt
Tertiary business qualification
Tags: Sales Operations Analyst,Tyro

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