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Implementation Analyst - FT Ongoing

NSW DFSI

Sydney, New South Wales

Service NSW is an award-winning organisation that delivers a huge range of transactional services on behalf of NSW Government agencies. We are a customer-focused organisation, passionate about delivering great customer experiences by providing easier and online access to government services to NSW residents and businesses through a single point of contact.

Your remuneration
SNSW Grade 8 – The Package includes a base salary range of $94,808 - $101,738, plus employer’s contribution to superannuation and annual leave loading.

Primary purpose of the role
The Implementation Analyst supports the Contact Centre Performance & Improvement Manager by providing analysis to deliver new rapid business deployments, campaigns and improvements to Service NSW and other agency clients.

Key Accountabilities
The Implementation Analyst has responsibility for undertaking analysis and developing change activities and plans which will deliver new rapid business initiatives, campaigns and improvements to the organisation and other relevant agency stakeholders. Specifically:
Employ methodologies to analyse, scope and test against business requirements
Undertake analysis of business changes in order to assess the impact of change in the contact centre
Tailor implementation plans that considers all change impacts
Work closely with other members of the Team to understand and incorporate improvements, new business initiatives and new technologies on to the Contact Centre
Analyse opportunities identified by in-house improvement methodologies
Complete required administration and documentation to document projects successfully.

Essential Requirements
Experience conducting analysis and implementation of changes or new initiatives within contact centre environments
Demonstrated experience using project or implementation methodologies
Demonstrated experience in deploying or improving contact centre software, systems or processes.

Location Sydney Region-Sydney City
Work Type Full-time
Number of Positions 1
Total Remuneration Package: Package includes a base salary of $94,808 - $101,738, plus employer's contribution to superannuation and annual leave loading.
Closing Date 29-Oct-2017
Job Category Customer services and call centre
Organisation Service NSW
Tags: Government jobs,Implementation Analyst - FT Ongoing,NSW DFSI

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