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Procurement Senior Service Centre Officer 5-6

NSW DFSI

Sydney, New South Wales

Salary Grade 5/6 maximum salary package up to $99,522 Package includes salary [$81,369 – $89,781] and employer’s contribution to superannuation, commensurate with skills and experience.

Job Status Ongoing role under the Government Sector Employment Act 2013.

Utilise your experience in dealing with stakeholders and clients in a service centre environment
Strong written and verbal communication skills and progress your customer service career
Ongoing position based in Sydney CBD

Reporting to the NSW Procurement Service Centre Manager, you will ensure that NSWP Service Centre enquires are dealt with both efficiently and effectively. Working closely with key stakeholders, you will help contribute to the implementation of the new and improved NSW Procurement processes, including an integrated set of end-to-end systems and tools to support the procurement lifecycle. You will be a senior member of the team and therefore a point of contact for team members, an escalation point for certain calls and an integral part of training and mentoring new staff members.

The successful candidate will have previous experience in a contact centre role, preferably 2 years or more. You will thrive in a customer centric environment and will be willing to go the extra mile for stakeholders and callers. You will be dealing with queries over email, phone and webchat, so excellent communication, written and verbal skills are required. As in any contact centre role dealing with a variety of queries, conflicting priorities are inevitable and exposure in dealing in this type of environment is ideal.

This role will suit a customer centric candidate that is looking to grow their customer service and procurement experience, in a close knit, collaborative team within the innovative NSW Procurement.

The Department of Finance, Services and Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.

Location Sydney Region-Sydney City
Work Type Full-time
Number of Positions 1
Closing Date 03-Nov-2017
Job Category Call centre services
Organisation Government and Corporate Services Division
Tags: Government jobs,Procurement Senior Service Centre Officer 5-6,NSW DFSI

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